Privacy Policy

At EdGenie, accessible from https://thuhashop.com, one of our main priorities is the privacy and protection of our users’ personal information. This Privacy Policy explains what types of information we collect, how we use that information, and how we protect user data.

By using EdGenie’s website, courses, services, or digital learning platform, you agree to the terms of this Privacy Policy.

If you have any questions or need more information about our Privacy Policy, please contact us.

Consent

By using our website, creating an account, purchasing any course, or accessing any service from EdGenie, you hereby consent to our Privacy Policy and agree to its terms.

If you do not agree with this Privacy Policy, please do not use our website or services.

Information We Collect

When you use EdGenie’s website or services, we may collect personal information from you. The information we ask you to provide will be made clear at the time we request it.

We may collect the following information:

Name
Phone number
Email address
Address
Student information
Course enrollment information
Payment transaction information
Account login information
Device information
Browser information
IP address
Any message, attachment, or information you send to us directly

If you contact us directly, we may receive additional information such as your name, email address, phone number, message content, attachments, and any other information you choose to provide.

When you register for an account or purchase a course, we may ask for necessary contact and student-related information to provide our services properly.

How We Use Your Information

We use the information we collect in different ways, including to:

Provide, operate, and maintain our website and services
Create and manage user accounts
Provide course access and learning support
Confirm payments and course enrollment
Communicate with users regarding courses, classes, payments, and support
Improve, personalize, and expand our website and services
Understand and analyze how users use our website
Develop new courses, services, features, and functionality
Send important notices, updates, and service-related messages
Send promotional or educational information, where applicable
Provide customer service and technical support
Find, prevent, and reduce fraud or unauthorized activity
Maintain legal, business, and operational records

Payment Information

EdGenie may collect and process payment-related information when users purchase courses or services.

Payments may be processed through authorized third-party payment gateway providers. EdGenie does not store sensitive card, banking, or financial credentials unless required for legal, operational, or transaction-related purposes.

Payment information may be shared with payment gateway providers only for payment processing, transaction verification, refund processing, fraud prevention, or legal compliance.

Log Files

EdGenie follows a standard procedure of using log files. These files log visitors when they visit websites.

The information collected by log files may include:

Internet Protocol/IP address
Browser type
Internet Service Provider/ISP
Date and time stamp
Referring/exit pages
Number of clicks
Device and usage information

This information is not usually linked to personally identifiable information. The purpose of collecting this information is to analyze trends, administer the website, track users’ movement on the website, improve user experience, and gather demographic information.

Cookies and Web Beacons

Like many other websites, EdGenie may use cookies.

Cookies are used to store information such as visitors’ preferences and the pages visited on the website. This information helps us improve user experience by customizing website content based on browser type, user behavior, and preferences.

Users may choose to disable cookies through their browser settings. However, some parts of the website may not function properly if cookies are disabled.

Third-Party Services

EdGenie may use trusted third-party service providers to operate and improve our platform. These third-party services may include:

Payment gateway providers
SMS or email service providers
Hosting providers
Analytics tools
Customer support tools
Delivery or courier services, if applicable
Technical support providers

We may share necessary user information with these third-party service providers only to perform service-related functions.

EdGenie does not sell users’ personal information to third parties.

Third-Party Advertisements and Links

EdGenie does not encourage misleading, harmful, or unauthorized third-party advertisements on the website.

If any third-party advertisement, external link, or third-party content appears on EdGenie’s website, users should review the third party’s own Privacy Policy and Terms before using their services.

EdGenie has no control over third-party websites, cookies, advertisements, or privacy practices. Therefore, EdGenie will not be responsible for the content, policies, actions, or data practices of any third-party website or advertiser.

If any customer information is shared with any third party for service-related purposes, it will be handled according to this Privacy Policy and applicable rules.

Data Security

We take reasonable steps to protect users’ personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet-based platform, website, or electronic storage system is 100% secure. Therefore, EdGenie cannot guarantee absolute security of user information.

Users are responsible for keeping their account login information, password, and device access secure.

Account and Login Information

Users are responsible for maintaining the confidentiality of their account information.

If any user suspects unauthorized access, account misuse, or security breach, they should contact EdGenie support immediately.

EdGenie will not be responsible for any loss or damage caused by a user’s failure to protect their login information.

Communication with Users

By registering on EdGenie or purchasing any course or service, users agree that EdGenie may contact them through:

Phone call
SMS
Email
WhatsApp
Messenger
Website notification
Other communication channels

We may contact users for course updates, class information, payment confirmation, support, service notices, promotional offers, or educational information.

Children’s Information

Protecting children’s privacy is important to us.

EdGenie provides educational services to students, and many users may be under the age of 18. If a student is under 18 years old, they should use EdGenie’s services with the consent and supervision of their parents or legal guardians.

Parents and guardians are encouraged to monitor and guide their children’s online activities.

If any parent or guardian believes that their child has provided personal information without proper consent, they should contact us. We will try our best to review and remove such information from our records where necessary.

User Rights

Users may contact EdGenie to request:

Access to their personal information
Correction of inaccurate information
Update of account or contact information
Deletion of certain personal information, where applicable
Restriction of certain communication, where applicable

EdGenie may verify the user’s identity before processing such requests.

Some information may be retained for legal, payment, fraud prevention, business record, or service-related purposes.

Data Retention

EdGenie may retain user information as long as necessary to provide services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our policies.

When personal information is no longer required, we may delete, anonymize, or securely store it according to our internal policy and applicable requirements.

Privacy Policy of Other Websites

EdGenie’s Privacy Policy applies only to our website, platform, and services.

Our website may contain links to other websites. We are not responsible for the privacy policies, terms, content, or activities of external websites.

Users should read the Privacy Policy of any third-party website before providing personal information.

Changes to This Privacy Policy

EdGenie may update or change this Privacy Policy from time to time.

Any changes will be posted on this page. Users are encouraged to review this page regularly to stay informed about how we protect their information.

Continued use of EdGenie’s website or services after changes to this Privacy Policy means you accept the updated policy.

Contact Us

For any questions, complaints, requests, or more information regarding this Privacy Policy, please contact EdGenie:

Email: support@thuhashop.com
Phone: 01643211561
Website: https://thuhashop.com

Address:
37/2, Pritam Zaman Tower (Level-10), Room No.-1104,
Purana Paltan, Kalvert Road,
Dhaka-1000, Bangladesh